Shipping policy
THE PATIORRA JOURNEY
At Patiorra, we believe that well-designed outdoor accessories deserve reliable delivery.
Quality isn’t only about how a product is made — it’s also about how it arrives at your home.
This Shipping Policy explains how Patiorra processes, ships, and delivers outdoor furniture accessories safely and responsibly to customers around the world.
Our Fulfillment Philosophy
Efficient Logistics for Outdoor Living
Patiorra is a modern direct-to-consumer brand focused on practical accessories for outdoor furniture.
To keep products accessible while maintaining quality, we operate using a streamlined fulfillment model supported by trusted global manufacturing and logistics partners.
By shipping directly through our fulfillment network, we are able to:
Ensure Product Quality
Every Patiorra product is inspected before shipment to ensure it meets our standards for durability, usability, and design.
Keep Pricing Fair & Transparent
A simplified supply chain allows us to reduce unnecessary retail overhead and offer practical outdoor accessories at accessible prices.
Reduce Overhandling & Waste
Optimized logistics help reduce excessive packaging, unnecessary storage transfers, and potential shipping damage.
We appreciate your patience as we deliver accessories designed to improve everyday outdoor living.
1. Order Processing Time & Shipping Fee
Every Patiorra order is prepared carefully to ensure accurate fulfillment and safe packaging.
Order Processing Time
Standard processing: 2–4 business days
During peak periods (holidays or promotions):
Processing may take up to 5 business days
Shipping Fee
Flat $2.99 shipping fee on all orders
No hidden handling or packaging fees.
2. Estimated Delivery Times
Patiorra ships through a global fulfillment network.
Delivery times vary depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note that these are estimated delivery windows.
Occasional delays may occur due to:
-
customs processing
-
carrier delays
-
regional logistics conditions
3. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking Updates
Tracking information may take 1–3 business days to appear after shipment.
International tracking updates may not refresh daily — this is normal and does not indicate an issue.
Your package is still moving through the logistics network.
4. Customs, Duties & Taxes
International shipments are sent DDU (Delivered Duty Unpaid).
Any applicable:
-
customs duties
-
import taxes
-
local handling fees
are the responsibility of the customer.
Patiorra is not responsible for delays caused by customs clearance in the destination country.
5. Order Changes & Cancellations
To ensure fast fulfillment, orders begin processing shortly after purchase.
Requests for changes or cancellations must be submitted within 12 hours of placing the order.
Once an order enters the fulfillment process, it cannot be modified or canceled.
If you need assistance, please contact our support team as soon as possible.
6. Lost or Damaged Orders
Customer satisfaction is important to us.
Damaged Items
If your Patiorra product arrives damaged, please send clear photos to our support team within 72 hours of delivery.
We will arrange a replacement at no additional cost.
Lost Packages
If the carrier confirms that your package has been lost during transit, we will send a replacement free of charge.
Need Assistance?
Our customer support team is here to help.
The Patiorra Promise
We are committed to delivering outdoor accessories that are practical, durable, and thoughtfully designed for everyday outdoor living.
Patiorra
Simple solutions for better outdoor spaces.